Consumer Information
Welcome to the Consumer Information website to assist consumers with their energy choices in South Australia.
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South Australian households and businesses can choose their electricity and gas retailer, and also have the choice of a range of contracts provided by the licensed energy retailers in SA.
We understand that selecting an energy retailer can be a daunting task, so we have developed this website to provide assistance to small customers in the South Australian energy market.
The Consumer Information section of this website contains information about:
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the types of energy contracts that are available;
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what to do if you want to change your energy retailer or energy contract;
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what to do if you are changing your home or office premises; and
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what to do if you have a complaint that has not been resolved by your retailer.
This website provides access to the Estimator, which is an online tool to help you compare the cost of the gas and electricity contracts that are available from South Australian energy retailers.
The Estimator is a free on-line service for residential gas and electricity customers and small business electricity customers.
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Solar Feed-in Tariff
From 27 January 2012, residential and small business customers who have an eligible solar photovoltaic (PV) unit (solar customers) will be entitled to receive from their electricity retailer a new Feed‐in Tariff Premium (FiT Premium) for electricity fed into ETSA Utilities’ distribution network.
The FiT Premium which is credited on solar customers’ electricity bills when they generate more electricity than they use, reflects the fair and reasonable value of fed‐in electricity to electricity retailers.
In accordance with the South Australian Government’s feed‐in legislation, the Commission has determined the minimum FiT Premium to apply from 27 January 2012 until 30 June 2014.
For more information, please refer to the 2012 Solar Feed-in Tariff Rebate Fact Sheet
